Booking types and payment terms:

Non-guaranteed reservations offer the storage of reservations for rooms until 19:00 on the day of arrival.

A guaranteed reservation saves the reservation for the room for the entire period specified when booking within 1 day until 12.00.

Attention! In case of no-show or cancellation of the reservation less than 24 hours before arrival, the Hotel will charge a penalty in the amount of 100% of the cost of the first night without breakfast and cancel the reservation.

For non-refundable rates, free cancellation is not possible.

Individuals fill out an application form for booking a room online on the Hotel's website. In the application, the main fields are filled in and payment is made.

Legal entities fill out an application on a letterhead signed by an authorized person and send it by fax: +375173369016 or by e-mail: reservation@willinghotel.by

After making a payment with a bank card, please save the received card checks (payment confirmation) for reconciliation with the statement from the card account, in order to confirm the operation in case of disputes.

Cancellation conditions:

By making a reservation on the official website of the Hotel, the Guest accepts and agrees with the order cancellation procedure, the conditions in force in case of no-show of the Guest.

Please note that some rates and special offers cannot be canceled or changed and will be non-refundable!

If a booking is canceled on the official website willinghotel.by, a refund is made within the specified time frame to the card from which the payment was made.

In case of late cancellation of the order (less than 24 hours before the date of arrival) or no-show of the Guest, the Hotel has the right to impose penalties on the Guest in accordance with the terms (promotions and special offers) of the agreement.

The hotel is not responsible for cancellations made orally.

In case of a refund, the actual crediting of funds to the Guest's bank card account may take up to 30 days, depending on the terms and conditions, interbank processing centers and banks participating in this operation. Refunds are made to the same card from which the payment was made.

How to pay using the Webpay system

1. The guest is given the opportunity to choose the type of rooms and additional services, followed by placing an order on our website. For booking, you must select the date of arrival, the date of departure, the room you like, the number of guests, the necessary additional services.
2. After the final agreement specified in clause 1. conditions of the order, in the billing system of payments an electronic invoice is generated for full (100%) payment, or payment of the cost of the first night. To complete the payment procedure and ensure the security of payments, it is redirected to the server of the WEBPAY payment system.
   This online payment by credit card is completely confidential and secure. Personal data and card details will be entered on a special secure authorization page of the WEBPAY payment system. This page is accessed using the Secure Data Transfer Protocol (TLS). To verify the authenticity of the cardholder, that is, authentication, such modern methods of information protection as Verified By Visa and MasterCard SecureCode are used. All types of BELKART, VISA and MasterCard cards are accepted for payment. We recommend that you check with your bank in advance and make sure that your card can be used for online payments.
   
3. After choosing the type of room, additional services, entering contact information, you go to a secure page to complete the procedure for paying for accommodation and additional hotel services from your bank card account. After a successful payment, the guest will automatically receive a notification to their email address.
   
4. Please note that the electronic payment system WEBPAY does not charge a commission for transferring money from a card account. For possible commissions for currency conversion and services for carrying out transactions with a card account, check with the issuing bank in which your card account is opened. Accommodation services are paid in Belarusian rubles (BYN).
   

Cancel Reservation:

• for standard guaranteed reservations: cancellation of the reservation no later than 1 (one) day before the date of arrival is made without compensation;
• for non-refundable rates: no free cancellation possible. In case of cancellation and / or no-show, 100% of the booking price will be charged.
  

The guest makes the cancellation of the reservation independently by clicking on the "Cancellation of reservation" link in the voucher, or by notifying the hotel about the cancellation of his reservation by a letter sent to the official email address of the Hotel's reservation department reservation@willinghotel.by

Only a written request is deemed to be a documented cancellation request. The hotel is not responsible for cancellations made orally.

To pay with a plastic card for booked rooms and additional services, you need to follow a few simple steps.

After agreeing on all the booking conditions, you will be automatically redirected to the secure payment page of the WEBPAY service.

We do not store information about your data. You enter your card details on the WEBPAY website, which provides all the necessary levels of information protection. We are official partners of WebPay LLC and Priorbank OJSC.